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Returns

Jamie and the Nest Box Live team thank you for trusting our Smart Bird House Camera system. If it isn’t right for you, you can return it within 30 days of receiving it. And if it arrives damaged or faulty, we’ll put it right at no cost to you.

Changing your mind

You can return your product for any reason within 30 days of receiving it.

To start a return, let us know within those 30 days. Our contact form is the quickest way, but any clear message to us is fine. We’ll reply by email to confirm your return and give you the return address.

Sending it back

Please send the product back within 14 days of telling us you want to return it. Use the original packaging if you have it; otherwise, pack it securely. Send it to our address in the United Kingdom using a tracked postal service.

You pay the return postage. If you live in Türkiye, we’ll arrange the return and cover the postage.

Your refund

We’ll refund you as soon as the product reaches us — usually within 3 business days, and always within 14 days of receiving it (or of you sending us proof of postage, if that’s sooner).

We refund to your original payment method, in the currency you paid.

What we refund depends on where your order was delivered:

  • UK, EU, Norway, Türkiye, Israel and South Africa: everything you paid, including delivery.
  • All other countries (including the US, Canada, Australia, New Zealand, Switzerland, Japan and Singapore): the price you paid, less the delivery and import charges we prepaid to get your order to you, as these can’t be recovered. We’ll confirm the exact amount by email before you send the product back.

If the product has been damaged, or handled more than you’d need to check that it works (as you would in a shop), we may reduce the refund to reflect that.

Damaged or faulty on arrival

If your product arrives damaged or faulty, contact us as soon as possible — photos or a short video help us sort it quickly. Putting it right won’t cost you anything, including postage.

  • In most cases, we’ll send you replacement parts free of charge.
  • If the parts don’t fix it, or you’d prefer a replacement, we’ll send you a new product.
  • If we need the faulty product back, we’ll pay the return postage.
  • If we can’t repair or replace it, we’ll give you a full refund. UK customers can also choose a full refund instead within 30 days of delivery.

Faults during the three-year warranty

If your product develops a fault within the three-year warranty period, we’ll send you replacement parts free of charge. If that doesn’t fix the fault, we’ll send you a full replacement, and if we need the faulty product back, we’ll cover the postage.

Please read our warranty policy for full details.

Faults after the warranty period

If a fault develops after the three-year warranty period, we can still send you replacement parts. We’ll decide case by case whether to charge for them.

Your legal rights
Nothing in this policy affects your legal rights. If you’re in the UK or EU, you have a legal right to cancel your order within 14 days of receiving it without giving a reason — our 30-day returns window includes this. You also have legal rights if a product is faulty or not as described.